Frequently Asked Questions
Everything you need to know about your Hello Black Child order.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the United States. Please allow 2-3 business days for order processing before shipment.
What is your return policy?
We accept returns within 30 days of delivery for unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your process.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How should I care for my apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold, inside out, and hanging to dry or tumble drying on low heat.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 2 hours of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment payments via Afterpay.